The Carzone is committed to providing the best possible service to every one of our customers and endeavour to make sure your experience with us leaves you satisfied.
If we have not met your expectations and you’re not happy with the service we have provided, please accept our sincere apologies. By making a complaint, you’re giving us the opportunity to investigate and improve our services for you and or everyone.
If you wish to make a complaint, please contact us:
By email: contactus@thecarzone.co.uk
By phone: 01606 558911
In writing:
The Carzone Winsford, Road One, Winsford Industrial Estate, Winsford, Cheshire, CW7 3RG
Please provide the following:
We aim to resolve complaints at the earliest possible opportunity.
If you feel your complaint has not been resolved to your expectations, you have the right to refer your case to the Financial Ombudsman Service or the National Conciliation Service.
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Postal address: National Conciliation Service, PO Box 6562, Rugby, CV21 9QP
Email: contact@nationalconciliationservice.co.uk
Authorised and regulated by the FCA.
FCA Register Number: 833423
Company Registration Number: 11771655